Learn how to mark conversations as unread in HealthdeskAI to keep track of client messages, schedule follow-ups, and stay organized. This quick guide explains how to highlight messages for later and manage unread conversations efficiently in your Inbox.

Learn how conversation statuses work in HealthdeskAI. Understand what “Closed,” “Open,” “Assigned to AI,” and “Unassigned” mean, how to manage your inbox, and when your AI or teammates handle customer messages.

Learn how to start a new SMS text conversation in HealthdeskAI. This guide shows you how to send one-to-one text messages to clients and leads directly from your Inbox, assign replies to your AI Agent, and manage all conversations from one place for faster, more personal communication.

Private Notes in HealthdeskAI let your team share internal updates, assign follow-up tasks, and tag teammates directly inside client conversations — without clients ever seeing them. Learn how to add, tag, and manage Private Notes efficiently.

Learn what each message delivery status means in HealthdeskAI. Understand “Delivered,” “Read,” “Undelivered,” and “Failed” indicators across SMS, email, and social channels.

Learn how Saved Replies work in HealthdeskAI to create and manage quick, consistent message templates that help your team respond faster to client inquiries.

Learn how to train your AI Agent in Healthdesk directly from the Inbox. Use @Healthdesk Support in Notes to send example conversations and improve your AI’s performance.

Learn how to reset your HealthdeskAI password quickly using your phone number or email address to regain access to your account.

Learn how to claim, reassign, or delegate conversations in HealthdeskAI to manage client communication efficiently.

Learn how to use the HealthdeskAI Inbox to manage client messages, assign conversations, make calls, and organize chats with filters and dispositions.