Last Updated: October 1, 2018

PRIVACY POLICY

This privacy policy sets out how Healthdesk, Inc. (“Healthdesk”, “We”, “Our”) uses and protects any information that you give when you use our automated short message service, automated web chat service, automated messaging service, or website related thereto (collectively, the “Services”) and through other interactions and communications you have with us. Healthdesk is committed to ensuring that your privacy is protected and to giving you transparency of our privacy practices.

What information do we collect?

Healthdesk integrates with your gym’s existing club management software. From this integration, we collect the following information:

  • First and last name

  • Phone number

  • Membership ID and barcode

  • Check-ins and check-in history

In addition, we collect information that you provide directly to us, such as health and fitness information, preferences, and other information you choose to provide.

What do we do with the information we collect?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To personalize your experience (your information helps us to respond to your individual needs)

  • To improve our product and natural language understanding engine (we continually strive to improve Healthdesk based on your feedback)

  • To promote products and services that you might be interested in

Short Message Service (SMS) and TCPA

Healthdesk uses SMS text messaging to communicate with gym members bi-directionally, and to deliver relevant information and updates to their phones. By using the Services, you agree to our Terms of Use which comply with TCPA law. Standard text message and data rates will apply. You may unsubscribe from our text messages by texting STOP in response to a message.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file of information placed on your computer. Cookies can help track which websites you visit and what you do on the site. Healthdesk uses cookies for the following purposes:

  • To understand site analytics to improve site features, tailor content, and enhance user experience.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Do we disclose any information to outside parties?

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Your consent

By using our Service, you consent to our privacy policy. 

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page.

Questions or concerns?

Email us at support@healthdesk.ai

Thank you!