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Understanding Conversation Status in HealthdeskAI
Learn how conversation statuses work in HealthdeskAI. Understand what “Closed,” “Open,” “Assigned to AI,” and “Unassigned” mean, how to manage your inbox, and when your AI or teammates handle customer messages.
How to Train Your AI Agent from the Healthdesk Inbox
Learn how to train your AI Agent in Healthdesk directly from the Inbox. Use @Healthdesk Support in Notes to send example conversations and improve your AI’s performance.