Erase Spa New York

How a High-Volume Manhattan Med Spa Automated 58% of Inbound Calls in 7 Days

Overview

Erase Spa is a high-volume med spa in Manhattan with a constant flow of inbound phone calls. Their front desk was overwhelmed, spending hours every day answering repetitive questions, booking appointments, and managing call volume.

They needed a way to handle demand without hiring more staff or sacrificing the in-spa client experience.

The Challenge

Like many busy med spas, Erase Spa faced:

• Constantly ringing phones throughout the day

• Front desk staff pulled away from in-person clients

• High volume of repetitive questions (services, pricing, availability)

• Pressure to hire more staff just to keep up with calls

Every missed call or delayed response was a potential lost client.

The Solution

Erase Spa implemented HealthdeskAI’s AI Agent to handle inbound phone calls.

Instead of routing calls or taking messages, the AI Agent:

• Answers calls instantly

• Handles real conversations with clients

• Responds to common questions

• Assists with bookings

• Reduces the need for human involvement on routine calls

Results (First 7 Days)

• 1,584 inbound calls received

• 922 calls handled by AI (58%)

• 61 hours and 28 minutes of talk time saved

• $1,339.97 in staffing cost savings

The majority of inbound demand was handled automatically, without adding headcount.

What Changed

Before:

• Phones constantly ringing

• Staff tied up on calls

• In-person experience interrupted

• Limited scalability without hiring

After:

• Over half of calls handled automatically

• Front desk focused on clients in the spa

• Fewer interruptions and less stress

• Ability to handle high volume without increasing payroll

Why It Works

HealthdeskAI is not a basic call tool or voicemail system.

It functions as a true AI agent that can:

• Understand and respond to client questions naturally

• Provide accurate information about services

• Handle booking-related interactions

• Maintain consistent communication at scale

This allows businesses like Erase Spa to operate more efficiently without sacrificing client experience.

HealthdeskAI has been the best decision for my team! Since onboarding, the AI agent has completely transformed how we handle inbound calls. In just the first 7 days, it handled 922 out of 1584 calls with zero human involvement, saving our team over 61 hours of talk time. It answers questions, handles bookings, and frees up our front desk to focus on in-person clients. This has been a huge operational win for us! The team at HealthdeskAI made everything smooth, easy and beyond our expectations. We look forward to our continued success with them.
– Lisa G., Owner, Erase Spa

The Bigger Impact

The value goes beyond time and cost savings.

• Staff can focus on high-value, in-person interactions

• No missed calls during peak hours

• Consistent client experience across every interaction

• Scalable operations without adding overhead

Final Takeaway

For high-volume businesses, phone calls quickly become a bottleneck.

Erase Spa removed that bottleneck in just one week.

58% of inbound calls handled automatically.
61+ hours saved.
$1,300+ in costs avoided.

All without adding staff.

If your phone never stops ringing, it may be time to rethink how you handle it.