January 2026

Faster inbox, reliable notifications, compliant messaging, and smoother day-to-day workflows.

January was a monster month of shipping. We pushed meaningful improvements across Inbox speed, notification reliability, send window compliance, Saved Replies, and a long list of Pipelines, Lists, and Contacts fixes that were causing real customer pain.

Below is a recap of what went live for our records.

🚀 Big Rocks Shipped (High Impact)

1. ⚡ Inbox Performance Upgrade (Speed + Scale)

We shipped a major Inbox performance improvement by adding last-message metadata to the conversations table (e.g. last_message_id, last_message_at, optionally last_user_message_id). This removes the need to scan the full messages table when loading Inbox.

Impact:

• Faster Inbox load times

• Reduced database load

• Improved scalability as message volume grows

2. 🔔 Reliable New Message Notifications (Sound + Banner)

We fixed issues where agents weren’t consistently receiving new message alerts (sound + browser banner). Alerts now fire for every new message, not just when the Inbox icon turns red. Also resolved multi-tab inconsistencies.

Impact:

• Fewer missed leads

• Faster agent response times

• Greater confidence in real-time Inbox behavior

3. 🛡️ Send Window Compliance Fixes (Critical)

We fixed multiple cases where automated texts could send outside the configured send window (TCPA risk).

Shipped improvements:

• Lead Nurturing follow-ups now respect send windows (except first message)

• Booking Confirmation texts now respect send windows

• Fixed ~1 hour timing discrepancies in some cases

Impact:

• Reduced compliance risk

• Better customer experience (no late or early texts)

4. 📝 Saved Replies Upgrade + Reliability Fixes

Saved Replies received a major upgrade:

• Expandable fields

• Line breaks

• Emojis

• Attachments (photos, videos, files)

We also fixed inconsistencies across surfaces (Inbox, drawers, New Message modal, pipeline drawer navigation).

Impact:

• Faster agent workflows

• More consistent communication

• Less repetitive typing

🛠️ Major Reliability Fixes (Customer Pain Killers)

Pipelines

• Fixed pipeline caching issues

• Fixed dynamic stages not populating outside Pipeline 1

• Fixed pipeline dropdowns breaking when lead-card data loads

• Fixed regression where new list stages didn’t appear until toggled

• Fixed leads disappearing from “Leads – No Intro” stages

Inbox & Contacts UX

• Fixed Inbox filters returning empty results incorrectly

• Fixed composer collapsing while typing

• Fixed chat bubbles not rendering line breaks

• Fixed conversation drawer behavior across Contacts, Lists, and Pipelines

• Fixed Contacts page slowdown caused by Unreads count

• Fixed Safari blank screen on Contacts page

• Fixed header search failing for email-based queries

Lists

• Fixed Delete List icon not responding

• Fixed inability to scroll far enough to save a new list

• Improved mobile responsiveness for list pages

• Fixed “Add to List” button in contact drawer sidebar

• Standardized deletion success banner (green)

Web Chat (Mobile + Realtime)

• Web chat now auto-loads agent messages across devices without refresh

• Fixed mobile issue where sending a message closed the conversation

• Enabled mobile autocorrect for end users

Mindbody / Sync / Data Accuracy

• Fixed missing pricing options in automation pass type dropdowns

• Fixed large import failure (66,000+ contacts)

• Fixed “No Intro Booking” stage behavior

🔧 Small-but-Mighty Fixes & Cleanup

Not headline features, but removed a lot of sharp edges:

• Fixed New Message modal behavior (dropdowns + closing after send)

• Fixed tooltips not closing in Pipelines

• Fixed Notes tab not staying open on mobile

• Ensured users display in Contacts even without a name

• Fixed duplicated dropdowns on slow networks

• Replaced HotJar with LuckyOrange (better session replay for performance debugging)

• Updated GPT Additional Instructions for correct timezone and date formatting