April 2026

AI Voice, unified inbox, smarter automations, and more reliable core workflows.

April was a big month for HealthdeskAI. We shipped the first major pieces of AI Voice Calling, made meaningful progress toward a unified multi-channel inbox with email, improved call recording and conversation workflows, and cleaned up several frustrating bugs across mobile, pipelines, automations, and inbox.

AI Voice Calling took a major step forward
The biggest theme in April was AI Voice Calling.

We completed the V1 AI Voice Calling spike and QA testing, including the core flow where the AI answers inbound calls, responds to callers, transfers to a human when needed, and records the call in the Inbox after completion.

We also added several supporting features that make AI Voice more useful and controllable:

• AI Voice hours of operation

• Super Admins can now control when the AI Voice Agent is allowed to answer.

• If AI Voice is turned off, the agent will not answer, regardless of hours.

• AI Voice options

• Teams can choose from several voice options like Alloy, Ash, Ballad, Cedar, Coral, Echo, Marin, Sage, Shimmer, and Verse.

• New AI Voice Call Alert

• Agents can receive alerts when the AI answers a call.

• Alerts respect existing preferences for email, SMS, or both.

• AI Voice Call Summary Alert

• Agents can receive a summary after an AI call is completed.

• Silent caller handling

• If a caller stays silent, the AI now prompts them before eventually ending the call automatically.

• Call recording in Inbox

• Completed calls can now appear in the Inbox with associated recordings.

We also synced the old and new incoming call code paths so the browser calling experience and AI Voice flow behave more consistently.

Email moved closer to the unified Inbox
April also included a major milestone for multi-channel locations: email is now being integrated into the same location structure as SMS, Instagram, Facebook, WebChat, and other channels.

Previously, email required a separate location configuration. That created complexity for teams and made the Inbox feel less unified. The new work moves email into the existing multi-channel location model.

Key improvements included:

• Email Channel Integration

• Email can now be managed as part of a unified location rather than requiring a separate email-only location.

• Email Campaigns Integration

• Email campaigns were connected into the broader multi-channel architecture.

• Conversation controller updates

• HealthdeskAI now selects the correct contact field based on the message channel.

• Email conversations use email values.

• SMS and phone conversations use phone numbers.

• Inbox composer updates

• Composer behavior was updated across modules and conversation drawers.

• Email integration review and fixes

• Campaigns, bot responses, agent replies, and drawer-opening flows were reviewed so they use the correct channel behavior.

• Old email location cleanup

• Legacy email locations and configurations were archived or merged as part of the migration.

This update solifies the product's “one location, all channels” model.

Call recordings and call summaries got easier to use
We improved the way call recordings and summaries work across the app.

Highlights:

• Clicking a call chat bubble can now open the call summary modal.

• Audio playback was fixed in conversation drawers on Contacts and Lists.

• Pipeline call player behavior was cleaned up so agents can play recordings and view call summaries more consistently.

• Incoming call windows now display the location name, which helps agents handling multiple locations know which business the call is for.

Inbox and conversation experience improvements
We shipped several Inbox and conversation polish updates in April.

Notable changes:

• Removed the separate Inbox search bar above the conversation list to reduce confusion and make the universal header search the single search entry point.

• Fixed the Instagram icon in the conversation list.

• Images in conversation messages now show a pointer cursor on hover so agents know they can click them.

• Fixed an issue where agents could not close the image modal from the Pipelines drawer.

• Fixed a mobile bug where quickly opening profile details from a conversation could lead to a broken conversation messages screen.

• Fixed duplicate conversation issues that could cause Twilio-related crashes.

Automations became more reliable
We fixed several automation-related problems that could affect customer outreach.

The biggest customer-facing fix: same-day booking confirmation texts now send correctly when the automation offset is 0 minutes.

We also fixed an issue where the Automations page could lose focus while typing into message configuration fields, causing the page to scroll unexpectedly and interrupt editing.

Another behind-the-scenes improvement ensures that when a class pass is updated, HealthdeskAI checks whether matching criteria apply and whether an automation job should be queued.

We also completed a spike for adding a future automation action: Send Email.

Pipeline and list data accuracy fixes
We fixed a data issue where Intro Offers were not appearing correctly in Pipelines or Lists. This mattered because missing Intro Offer data could also affect automation outreach tied to those segments.

AI infrastructure work continued
April also included important backend work to prepare for the next generation of AI conversation handling.

We completed work related to migrating from one LLM model to another, including:

• A base conversation layer for prompt bot integration

• Conditional workflow support to choose between the new prompt bot flow and the legacy assistant flow

• Hydrating new conversations with previous message context so responses remain context-aware

This means our customers will always have access to the latest and greatest models as soon as they're available.

Platform stability and developer velocity improvements
We cleaned up issues after the Elixir upgrade, removed warnings that could make production debugging harder, fixed stage after an app crash, and added multi-developer LLM configuration support in development so multiple engineers can test AI flows without blocking each other.

We also replaced the legacy grey loading screen with a new purple spinner across major pages including Dashboard, Pipelines, Tasks, Blasts, Contacts, Automations, Calls, and other flows.

The big picture
April was the month where HealthdeskAI started moving from “stabilize the product” into major new capability delivery.

The headline themes:

1. AI Voice Calling became real

• V1 flows, alerts, summaries, voice selection, hours of operation, silent caller handling, and Inbox recordings all shipped.

2. Email moved into the unified multi-channel location model

• This lays the foundation for one Inbox across SMS, email, social, web chat, and voice.

3. Core workflows got smoother

• Better call playback, better modals, better mobile behavior, cleaner search, better loading states.

4. Automations got safer

• Same-day booking confirmations, class pass criteria checks, and automation editing issues were improved.

5. The AI backend got stronger

• Work continued toward a more modern LLM conversation architecture.