July 2026 — Your AI agent now sells memberships, takes payment, and leaves voicemails.
Your AI agent can now complete a sale from end to end. It sells class passes, appointment passes, contracts, and retail products, shows the running cart total, and takes payment without anyone leaving the conversation. It also creates tasks, adds notes with @ mentions, and leaves a real voicemail when a call reaches an answering machine.
The big rocks
Native checkout for class passes, appointments, contracts, and retail
MindbodyThe AI agent can now complete full purchase flows for class passes, appointment passes, contracts, and retail products. Customers can check out directly in the conversation, view their shopping cart total, and complete payment without leaving the thread. This brings the full booking and purchase experience into every channel where the AI operates.
Smarter automation queue isolation and stale-job handling
AutomationsWe improved how automation jobs are routed and recovered after queue delays. Different automation types now run in isolated queues so a backlog in one area does not delay unrelated jobs. Stale-job detection ensures that delayed automations do not execute incorrectly after the queue recovers, preventing confusing or off-schedule messages.
Unsubscribe responses hidden from Recents
InboxAfter sending a large blast, unsubscribe responses no longer flood the Recents inbox. They remain accessible in the Assigned to AI folder, but they will not push important conversations down the feed or trigger constant notifications. This keeps your team focused on conversations that need a reply.
AI can create Tasks and add Notes on every channel
AI AgentThe AI agent can now create fully structured tasks (with location, assignee, priority, description, and optional due date) and add internal Notes with @ mentions when instructed by the prompt. This works on every channel the AI handles, from SMS and email to web chat, social messages, and phone calls, so operational follow-ups get captured without manual staff intervention.
New features
- All Active Clients dynamic list now pulls only active client records from your connected site.
- Purchase a retail product is now available in the AI agent and via checkout links.
- Purchase a contract is now available in the AI agent and via checkout links.
- Purchase a class pass is now available in the AI agent and via checkout links.
- Purchase an appointment pass is now available in the AI agent and via checkout links.
- Shopping cart total now displays to customers during checkout flows.
- The AI can now add Notes and @ mention teammates when instructed by the prompt (works on every channel the AI handles).
- The AI can now create Tasks with location, assignee, priority, description, and optional due date/time when instructed by the prompt (works on every channel the AI handles).
Improvements
- Improved automation queue isolation to prevent one automation type from delaying unrelated jobs, and added stale-job detection so delayed jobs do not execute incorrectly after queue recovery.
- Member Onboarding automations now trigger only when a new membership is assigned, with smarter detection of what the client purchased.
- Added delivery status indicators for email unsubscribes, spam reports, bounces, and deferrals.
- Unsubscribe responses are now hidden from Recents so high-volume opt-outs do not overwhelm the feed after large blasts.
- Reduced database growth caused by duplicated email template content in large campaigns.
- Added answering machine detection for AI voice calls to prevent silent voicemails.
Fixes
- Fixed an issue where some inbound parse emails were rejected, causing messages to be lost.
- Fixed incorrect 'Failed' status displayed for emails that were successfully delivered.
- Fixed the {{class_name}} merge field to pull the actual class name instead of the class type.
- Fixed missing email notifications when teammates were @ mentioned in Notes.
- Fixed an issue where SMS automations failed to send for certain new leads.
- Fixed the AI voice agent handing off valid appointment rescheduling requests instead of handling them.
- Fixed booking confirmation automations triggering from the wrong location in multi-location accounts.
- Strengthened the spam filter to catch more edge cases before outbound texts are sent.
- Fixed the composer dropping a photo when a delivery status update arrived while uploading the next image.
- Fixed the 'Assign to AI' button not responding until the page was refreshed.
- Fixed Member Onboarding automations triggering for existing members when their membership renewed.
- Fixed delivery status handling for large email blasts to prevent performance degradation.
- Fixed inbox freezing during large email blasts caused by high-volume webhook traffic.
- Added a pre-send filter to prevent the AI from relaying inbound spam as outbound texts.
- Fixed the All Members dynamic list not populating automatically when a new account is imported.
- Dynamic list names now update automatically when the associated location name changes.
- Fixed intermittent errors related to suppressed AI responses in open conversations.
- Fixed webhook acknowledgment failures for incoming social media messages.
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