April 2026 — AI Voice Calling, unified inbox, and smarter automations.
AI Voice Calling is live. Email moves into the unified inbox. Automations and core workflows are more reliable than ever — bringing every channel into one system that works at scale.
The big rocks
AI Voice Calling — V1 is live
AI VoiceThe AI now answers inbound calls, responds to callers, transfers to humans when needed, and records the call in the Inbox post-completion. We shipped the full V1 stack: hours-of-operation controls, voice selection, real-time alerts, post-call summaries, and silent-caller handling.
Voice options launching with V1: Alloy, Ash, Ballad, Cedar, Coral, Echo, Marin, Sage, Shimmer, and Verse. Super Admins can toggle the AI Voice Agent on/off and set when it answers. Agents get notified whenever the AI picks up — and again with a summary after the call ends — using existing email, SMS, or combined alert preferences.
Email joins the unified Inbox
Email InboxEmail is now part of the multi-channel location model — alongside SMS, Instagram, Facebook, and Web Chat. Email previously required a separate location configuration, which fragmented Inbox unity. That's gone.
The conversation controller now routes correctly based on channel (email conversations use email values; SMS and phone use phone numbers). Email Campaigns are connected to the broader multi-channel architecture, and legacy email locations have been archived or merged. One location, all channels.
Call recordings and summaries, refined
CallingClick any call bubble to open its summary modal. Audio playback is fixed in conversation drawers across Contacts and Lists. The Pipeline call player now plays recordings and summaries cleanly. Incoming-call windows display the location name so multi-location teams instantly know who's being called.
New features
- AI Voice Hours of Operation. Super Admins control when the AI Voice Agent answers. When disabled, the agent won't answer regardless of hours.
- Voice selection. Teams pick from ten voices: Alloy, Ash, Ballad, Cedar, Coral, Echo, Marin, Sage, Shimmer, and Verse.
- AI Voice Call alert. Agents get notified the moment the AI answers a call — using existing email, SMS, or combined preferences.
- AI Voice Call Summary alert. Agents receive a post-call summary once the AI conversation completes.
- Silent-caller handling. The AI prompts silent callers before automatically ending the call.
- Call recording in Inbox. Every completed AI call shows up in the Inbox with its recording attached.
- Email is managed as a unified channel within the multi-channel location, no longer a separate email-only location.
- Email Campaigns connected to the broader multi-channel architecture.
- Conversation controller selects the correct contact field based on channel — email vs phone — automatically.
- Inbox composer updated across modules and conversation drawers for the new channel routing.
Improvements
- Removed the separate Inbox search bar above the conversation list — the universal header search is now the single entry point.
- Conversation-message images now show a pointer cursor on hover, signalling clickability.
- Old and new incoming-call code paths synced for consistent browser-calling and AI Voice behaviour.
- Same-day booking confirmation texts now send correctly when the automation offset is set to 0 minutes.
- Backend assurance that class-pass updates trigger criteria-matching checks and automation job queuing.
- Completed spike for an upcoming automation action: Send Email.
- Migration work between LLM models: base conversation layer for prompt-bot integration.
- Conditional workflow choosing between the new prompt-bot flow and the legacy assistant flow.
- Hydrating new conversations with previous message context, so responses are context-aware from message one.
- Customers will get access to the latest available models immediately upon release.
- Cleanup after the Elixir upgrade — removed warnings that were hindering production debugging.
- Replaced the legacy grey loading screen with a new purple spinner across Dashboard, Pipelines, Tasks, Blasts, Contacts, Automations, Calls, and other workflows.
- Multi-developer LLM configuration support in dev for simultaneous testing without blocking one another.
Fixes
- Fixed Instagram icon in conversation list.
- Fixed image modal not closing in the Pipelines drawer.
- Fixed a mobile bug where rapidly opening profile details from conversations broke the message screen.
- Fixed duplicate-conversation issues causing Twilio-related crashes.
- Fixed Automations focus loss while typing in message configuration fields (which was causing unexpected scrolling and edit interruption).
- Fixed missing Intro Offer data in Pipelines and Lists, which had been affecting automation outreach tied to those segments.
- Fixed app stage after crashes for cleaner recovery.
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