August 2026 — New blast metrics, sharper automation exits, and a quieter inbox.
August tightened the parts of Healthdesk your studio runs on every day. Blast analytics picked up new metrics, automation exits and send windows now fire dependably, and the inbox counts only the conversations your team needs to answer.
The big rocks
New metrics in Blast analytics
BlastsBlast analytics now report unique clicks, unsubscribes, and spam reports on your email campaigns, and undelivered counts on SMS. They join the campaign metrics you already track, giving you a direct read on engagement and deliverability so you can tune subject lines, offers, and send times against real data.
Every automation honors your send window
AutomationsAt Risk, Birthday, and all Intro Expiring variants now check your configured hours before sending, and booking confirmations follow the same rule. Your outreach lands when your team is staffed to answer it, which is when a reply is worth the most.
Automation exits fire the moment a contact engages
AutomationsYour automations have always known when to stop. Depending on the sequence, that signal is an inbound reply or a purchase, so a contact who answers you or buys from you stops hearing the rest of the messages. This month we corrected the exit on multi-step sequences, where a contact could keep receiving messages after replying to the first one.
Unread counts reflect conversations that need you
InboxUnsubscribe replies and STOP responses now stay out of your unread count. The badge on your inbox tracks conversations a teammate needs to pick up, so the number your team sees is a number they can act on.
New features
- Clicks, Unsubscribes, and Spam Reports join email blast analytics, and SMS blasts now report Undelivered.
Improvements
- Conversations merge automatically when you merge two locations, so a contact keeps one thread across the move.
- Unsubscribe replies stay out of the unread count, so the badge tracks conversations that need a teammate.
Fixes
- Multi-step sequences exit on the first inbound reply, alongside the purchase-based exits that end your other automations.
- At Risk, Birthday, and Intro Expiring automations respect your custom send windows.
- Booking confirmation texts send on schedule and within your configured hours.
- Intro Expiring, Intro Expired, and Birthday automations fire dependably across every account.
- Cleared stale Member Onboarding messages out of the legacy queue, so welcome texts reach the contacts who actually purchased.
- The agent reads your full session list on every booking request, so a large schedule is handled start to finish on the call.
- The agent quotes live class availability, so an open time slot is offered the moment a caller asks for it.
- A conversation reopens as Unassigned when a contact replies after a quiet stretch, returning it to the queue for whoever is free.
- Pipeline boards load dependably at every size.
- Staff list emails deliver reliably after contact data is re-imported.
- Inbound messages carrying unusual text encoding are processed cleanly.
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