October 2026 — Keep the address clients already trust, and forward it so every inquiry gets answered.
Your studio can keep the email address clients already use. Set it to auto-forward to your AI’s email address, and your AI replies to the original sender. Email conversations also open straight from search and Contacts, line breaks hold in email and web chat, and teammate SMS alerts leave out the incoming message. Plus fixes across search, assignments, automations, and Facebook sign-in.
The big rocks
Keep your own email address, and let your AI answer it
EmailSet your studio’s existing email address to auto-forward to your AI’s email address, and your AI picks up every message and replies to the original sender. Clients keep writing to the address they already know, so there is no new address to publish on your website, booking pages, or email signatures. Each forwarded message lands in the right location automatically.
Improvements
- Email conversations are now accessible from search and Contacts, with clickable pills in search results opening the phone-based or email-based conversation independently.
Fixes
- New Message and New Activity SMS alerts carry the contact’s name, details, and a link to respond, and leave out the incoming message text, so spam a contact sends is never relayed to your team’s phones.
- Fixed an issue where some teammates could not open certain contact conversations through header search, even though those conversations were accessible through the Contacts page.
- Login with Facebook now finds Pages shared via Meta Business Portfolio, with the connector requesting the full set of permissions needed to see those Pages.
- Fixed the Intro Expired automation not sending messages, with contacts who remained in the pass now receiving the flow as configured.
- Line breaks are now preserved in email and chat messages, so messages with multiple paragraphs appear correctly to the end user.
- Conversations closed due to inactivity no longer retain the previous teammate assignment, with the conversation unassigned when it reopens.
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