February 2026, Inbox speed, calling fixes, and workflow stability.
A stability and speed month. We closed dozens of engineering tickets across the product to make the core experience faster, more predictable, and more trustworthy.
The big rocks
Inbox: speed + consistency upgrades
InboxLatest Conversation Wins, stale background responses can no longer overwrite the current UI. We reduced hardcoded async delays in LiveView, started loading conversation data independently instead of fetching everything on every click, cached the latest 30 conversations per location, and synced the conversation cache across multi-node servers.
Impact: less flicker, fewer blank panels, faster switching, more deterministic behavior at scale.
Automations: no more 240-character limit
AutomationsCharacter limits on automation instructions are gone, no more 240-character truncation. We also fixed the Automations page resetting the UI when you expanded Instructions, and stopped Booking Confirmation configuration from randomly resetting values.
New features
Personalization tokens for booking confirmations
Mindbody AutomationsSeven new merge fields are now available in booking-confirmation messages, for clearer, more personalized confirmations and reminders pulled straight from Mindbody class data:
Improvements
- Notes now stay expanded when you want them to.
- Long notes properly contained in the layout.
- Added a hidden teammate-login timer for operational visibility.
- Removed unnecessary Reports and Integrations nav for agent-role users.
- Improved pointer behavior and refresh animation consistency.
- Added a "Created date" to the Contact sidebar.
Fixes
- Blank message panel when opening new conversations.
- Composer not appearing after claiming a conversation from the AI filter.
- Arrow-key navigation freezing the Inbox.
- Red Inbox icon triggering infinite reload.
- Delivery status not updating until refresh.
- "START" confirmation not unlocking the composer.
- Clearing search dropping filters while the UI still showed them as applied.
- Notification icon failing to turn red.
- Image modal closing when a new message arrived.
- Messages appearing in the preview but not in the message panel.
- Scroll jumping when the sidebar or profile loads.
- Green-bar position lost when navigating older conversations.
- Calls dropping when navigating between pages.
- Incoming-call interference edge cases.
- SMS delivery status inconsistencies in reporting.
- Inability to remove contacts from static lists (the Hot List issue).
- Create New List failing or stalling beyond 1,000 contacts.
- "Last Updated" timestamp not refreshing correctly.
- Contacts pagination crash (Honeybadger).
- Header search mismatch vs. the Contacts page.
- Super Admin Contacts resetting to the wrong team after inactivity.
- Improved sidebar Lists refresh behavior and UI polish.
- Email Blast creation flow getting stuck.
- Duplicate threads from blast replies caused by phone formatting.
- Gmail auto-linking task descriptions into URLs.
- Emails overflowing the message panel.
- Cleaned up Blasts page copy.
- Pipeline stages not appearing until toggled.
- "Apply to all" freezing Pipeline Settings.
- Handoff alert misrouting.
- Added a safeguard for Leads Intro stage when Mindbody returned malformed responses.
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