Last updated: January 1, 2019
Generally, use of our service may require you to provide information such as your name, company name, email address, address, telephone number, credit-card number, fitness information and other relevant data. This information is used by us to identify you and provide you with support, answer questions, onboard you as a new member, make sales, scheduling, account management, and health coaching, and generally in order to meet our obligations to you and fulfill our other contractual obligations.
Healthdesk may collect two (2) types of information from you: (1) Personally Identifiable Information and (2) Non-Personally Identifiable Information:
- Personally Identifiable Information. Personally Identifiable Information refers to the types of information that can be used to identify or contact a single person, or to aggregate disparate pieces of information into one data picture of a single individual. The types of Personally Identifiable Information collected by Healthdesk may include:
(i) Contact Information. This includes but is not limited to your first and last name, company name, company address, mobile phone number, Facebook information, Google Assistant access, iMessage address, Amazon Alexa access, landline phone number, fax number, date of birth, email address, website, and social media links, as well as any information derived from your installation of an application, either Healthdesk’s own or of a third party, to any device by you for purposes of accessing the Service.
(ii) Other information. All other information that can be used to identify a specific individual, including but not limited to information passed through our service for purposes of contacting with third parties.
- Non-Personally Identifiable Information. Non-Personally identifiable information is information that cannot be used to identify a specific individual, but we believe is nonetheless worthy of respect and reasonable protection. While Healthdesk does analyze the Service logs to monitor the flow of traffic to the Service and make improvements to content, and those logs do contain Non-Personally Identifiable Information, no attempt to link individual log entries to specific Service visitors and users is made by us. The types of Non-Personally Identifiable Information collected by Healthdesk either by virtue of your utilizing the Service or through your own submission may include:
(i) Internet Protocol (IP) address, Unique Device Identified (UDID), and protocol information;
(ii) Browser language and browser agent;
(iii) Domain Name System (DNS) requests;
(iv) Browsing history, limited only to the time spent on the domain, time and date of the visit, number of clicks, and referring link from which the user came;
(v) Hypertext Transfer Protocol (HTTP) headers and application information, system date, full request, status, and content length;
(vi) Operating System, and/or
(vii) Similar behavioral, usage, and/or device information.
How Information is Collected
Healthdesk does not collect personally identifiable information about you through the Service without your knowledge, action or without informing you of such collection. However, your information is requested, collected and stored through your use of specific features of the Service. In the course of your using and interacting with the Service, we may collect Non-Personally Identifiable Information and Personally Identifiable Information about you from the following sources:
- Information we receive from you through forms you complete or contacts you make with us, or information we receive from you, personally, through the use of the Service, including, but not limited to your use of the chat features, email newsletter registration, the “Contact Us” form or in conjunction with any promotion.
- Information we receive from your device through the use of the Service.
- Information we receive from our partners, service providers, payment processors, or other members.
- Information we receive from our partners in conjunction with your submission of an application for an available position.
- Information we receive from other sources.
We may collect Non-Personally Identifiable Information from you, with your implicit consent by virtue of using the Service, in the following ways:
HTTP Cookies. As is true of virtually all dynamic websites on the internet, the Healthdesk website uses “cookies” (i.e., a small file that the website writes to a user’s device) to help track your usage of the website, including what advertising you have seen and whether you have logged in. Cookies are used to “remember” settings you choose to enable on the website and to record your browsing activity on the website. Neither the website, nor the cookies, can read any data off of your device outside of our cookies; this includes any cookies saved by other websites. If you wish to not receive a cookie following your visit to the website, you must disable cookies globally or for the website specifically through your web browser. Similarly, you can delete all of the cookies you have saved through your web browser. Consult your web browser’s documentation for assistance.
Web Beacons. A web beacon is an embedded image, usually invisible, in a website that is used purely to determine whether a user has accessed the website. The intent is to track who is reading a given website, when they are reading it, and from what device they are reading it from. The use of web beacons is commonplace, but it does mean a third party server will receive your internet protocol address, the type of web browser you are using, and the existence of any cookies previously saved to your device from earlier visits. The owner of the third party server can store all of the information, assign it a unique tracking token, and monitor your behavior on the website over a long period of time.
Unique Identifiers. Over the course of your visiting and utilizing the Service, we may assign you a unique identifier to keep track of your future visits and usage. We use the identifier to gather aggregate demographic information and form a snapshot of who our users are as a whole, and we use it to personalize the information you see on the website, new features we develop and deploy and, at times, the information you receive from us via our Service. We keep this information purely for our own internal use, and this information is not shared with others, nor is an effort made to connect a unique identifier with an individual person’s identity.
Use of Information Collected
Information we collect and aggregate about our users is used for a few purposes:
- To provide you with information regarding the products, services or offerings you request.
- To improve our products, services and offerings.
- To communicate with you about our products, services and offerings.
- To respond to your submission of your contact information and resume in conjunction with a job opportunity.
Status as Data Controller or Data Processor
We process Personally Identifiable Information both as a Data Processor and as a Data Controller, as defined by the GDPR.
Storage of Financial Information
The Service does not store any of your personal financial information. Processing of any financial transactions is done through in conjunction with our partners. Information submitted for the purpose of any financial transactions is subject to the privacy policies and practices of said partners.
When Information Is Disclosed
We may share your Non-Personally Identifiable Information with third parties to illustrate Service user usage patterns for any advertisement campaigns we may run, content we produce, the Service’s functionality, and other services we provide.
We must reserve the right to disclose Non-Personally Identifiable Information and Personally Identifiable Information to shield ourselves from liability, to investigate and defend any third party claims or allegations, to assist law enforcement agencies, to protect the security of the Service, and to protect the rights, property and safety of Healthdesk, its members and users. We cannot make any representations regarding your information in the event Healthdesk ceases business activities, is sold, acquired or otherwise merges with another company, the Service is shut down, the server is compromised, or the domain name expires. We cannot and will not be responsible for any breach of security by any third party or for any actions of any third party on the site that, despite our best efforts, receives any of the information that is disclosed to us.
Informed Choice Non-Disclosure
Information from California Residents
California law permits California residents to request information from a business regarding the use of certain categories of Personally Identifiable information for the purposes of direct marketing. California residents that use the Service may request this information by sending an email to firstname.lastname@example.org or a letter to the attention of Compliance care of Healthdesk, Inc., 3395 Michelson Drive APT 4107, Irvine, CA, 92612. If requesting by email, please include your name used at sign up. If requesting by mail, please include your name and your postal address.
Information from Underage Persons
The Service is intended for use by adults. We do not collect any Personally Identifiable Information from any person that are known to be under the age of thirteen (13) without permission from a parent or guardian. If we learn that we have collected Personally Identifiable Information from a child under the age of thirteen (13), we will delete that information as quickly and completely as possible.
Information from European Union Users
By using the Service and providing us with your information, you authorize us to collect your information, use and store your information outside of the European Union (“EU”). All transfers of data within the European Economic Area (EEA) will be done in accordance with the data processing requirements of the GDPR.
International Transfers of Information
Personally and Non-Personally Identifiable Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored or used.
Privacy on Third Party Sites
The Service may contain or provide links to any number of other websites, including links to various third party service providers, used for the purposes of providing information or processing your requests. Healthdesk is not responsible for the privacy practices or the content of any of those websites. Please check those websites for privacy policies and read them thoroughly prior to using their website.
“Do Not Track”
Your browser may permit, or may even default, to transmitting a “Do Not Track” header to websites and online services you visit. There is currently no industry standard for what a website can, or should, do when a user transmits such a header. As a result, the Healthdesk website, along with most other sites, does not recognize or modify its behavior as a result of the receipt of a “Do Not Track” header.
Social Networking Features
From time to time the Healthdesk website will contain “buttons” that link to various social networking platforms. Additionally, Healthdesk may maintain presences on various social networking platforms, which enable you to interact with us. These interactions range from communicating directly with Healthdesk to “sharing” or “liking” content posted by Healthdesk.
Prizes, Promotions and Surveys
From time to time Healthdesk may conduct surveys or hold sweepstakes, contests, or other promotions that necessitate requesting Non-Personally Identifiable Information and Personally Identifiable Information for the purposes of administering the surveys or promotions, determining the winners, and awarding prizes. Healthdesk collects and stores this information, such as name, mailing address, date of birth, email address, and possibly additional information, in a manner that is appropriate to the sensitivity of the data and is used only to fulfill your request. The information collected for the purposes of surveys and promotions may be merged with other information Healthdesk already knows, such as your answers to any surveys or questions sent in conjunction with the promotion.