When you connect a Facebook Page or Instagram account to Healthdesk, we receive the Page or account name and ID, an access token, the messages people send to it, and the answers people submit on your Facebook lead forms. We use this data only to show those conversations in your Healthdesk inbox, to send your replies, and to add new leads to your booking system.
To stop sharing data with Healthdesk
In Healthdesk, go to Settings → Locations, choose the location, and click Disconnect next to Facebook or Instagram.
You can also remove Healthdesk in Facebook under Settings & privacy → Settings → Business integrations.
To have your data deleted
Email support@healthdesk.ai from the email on your Healthdesk account, with the subject “Data deletion request”, and include the name of the Page or Instagram account.
If you are a person who messaged a business or submitted a lead form, email us with your name and the business’s name.
We will confirm your request within 2 business days and delete the data within 30 days, unless the law requires us to keep it.