Overview
Email Blasts let you send one-time email campaigns to a targeted group of contacts. Use this feature to announce promotions, share updates, or engage with specific segments of your client base.
When to Use Email Blasts
- Announcing new services or promotions.
- Sending newsletters or updates to your clients.
- Targeting specific segments with tailored messaging (e.g., trial leads, active members, or lapsed clients).
Step-by-Step Instructions
- From the left sidebar, click Blasts > New Email Blast.
- Select the email address you want to send from in the Location dropdown. If your email location is not set up, please contact support@healthdesk.ai.
- Select an Email Template or start from scratch using the drag-and-drop builder.
- Design your email: Add text, images, buttons, and personalization fields (e.g., first name).
- Use the AI assistant (optional): Open the chat-based AI assistant in the builder and describe the edits you want in plain language, like "make the header purple" or "add a button linking to my schedule." It applies the changes to your email design for you.
- Review your blast using the Preview button (the "eye" icon) or send yourself a test email with the Send Test Email button at the bottom right.
- Click Save & Continue.
- Choose a Contact List or build a new one on the fly.
- Enter a Campaign Name and Subject Line.
- Choose to Send Now, Schedule, or save it as a Draft.
Pro Tip
You can target multiple lists in one blast. Healthdesk automatically removes duplicates and unsubscribed addresses before sending.
FAQs
Q: How many emails can I send each month?A: Your monthly email send allowance depends on your plan, and anything above it is billed as usage. Email support@healthdesk.ai if you want your exact numbers.
Q: Can AI help me design the email?A: Yes. The Email Blast Builder includes a chat-based AI assistant. Describe the edits you want in natural language and it updates your template design directly.
Q: Can I personalize emails with client details?A: Yes. Use merge fields like {{first_name}} or {{last_name}} to personalize your message. See Merge Fields in HealthdeskAI for the full list.
Q: Can I schedule emails in advance?A: Yes. Select Schedule during setup and choose your date/time.
Q: Where do I see results?A: After sending, view analytics (sent, delivered, opens, clicks, bounces, failed, unsubscribes, and spam reports) by clicking the campaign name from the Blasts page. See Understanding Your Blast Analytics in HealthdeskAI for what each number means.
Q: Can I embed videos in the email?A: Yes, you can.
Q: Does my media save for future emails?A: Yes. Images and videos from past templates are saved and can be reused or modified in new blasts.
Q: Does Healthdesk automatically remove unsubscribed recipients?A: Yes. Unsubscribed recipients will fail to send the email.