Overview
The AI Voice Agent answers your business phone calls in a natural-sounding voice, so no lead or client call goes unanswered. It picks up during the hours you choose, helps callers with common questions, books them into classes and appointments, and hands off to a teammate whenever a human touch is needed. Every call is recorded and logged in your Inbox with a written summary.
The AI Voice Agent is included in your plan. Your HealthdeskAI team sets it up and manages it for you, pre-trained on your business, so there's nothing technical for you to configure.
What the AI Voice Agent Can Do
- Answer inbound calls in a natural voice and hold a real back-and-forth conversation with the caller.
- Book classes and appointments. During a call it can check availability and book the caller directly into your Mindbody classes and appointments, create or update their Mindbody profile, and reschedule or cancel a booking when they ask.
- Know the caller's history. It sees the caller's Mindbody membership status, purchase history, and past visits, plus their prior messages and emails, so it answers with full context, including "What do I have booked?"
- Work your hours. It answers during the hours of operation set for your account, and it can be turned on or off anytime.
- Transfer to your team when a caller needs a person, so nothing important slips through.
- Record and summarize every call. Each completed call appears in your Inbox with its recording and a short summary of what was discussed.
- Send follow-up texts and emails. During or after a call it can message the caller helpful details, like a class schedule link or a confirmation.
- Handle silent callers gracefully, prompting them before ending the call.
- Leave a voicemail. On an outbound call, the agent detects when it has reached an answering machine and leaves a real voicemail, so your callback message actually gets heard.
- Choose your voice from ten options: Alloy, Ash, Ballad, Cedar, Coral, Echo, Marin, Sage, Shimmer, and Verse.
How It Works
- A client or lead calls your business number.
- The AI Voice Agent answers during your configured hours, greets the caller, and helps with their request, whether that's answering a question, booking them into a class or appointment, or capturing their details.
- If the caller needs a person, the agent transfers the call to your team.
- When the call ends, it's logged in your Inbox with the recording and a summary, and your team is notified.
Notifications
Your team is alerted the moment the AI answers a call, and again with a summary once the call wraps up, using your existing email, SMS, or combined alert preferences.
Managed by Your HealthdeskAI Team
The AI Voice Agent is configured and continuously tuned by your HealthdeskAI team. It ships pre-trained on your business, and we handle its voice, hours, and prompts for you. To add the AI Voice Agent or change how it answers, contact your HealthdeskAI team at support@healthdesk.ai.
FAQs
Q: Is the AI Voice Agent included in my plan?A: Yes. Voice minutes are metered separately, so reach out to support@healthdesk.ai to have your team switch it on.
Q: Can it transfer calls to a real person?A: Yes. When a caller needs a human, the agent transfers the call to your team.
Q: Are the calls recorded?A: Yes. Every completed call is logged in your Inbox with its recording and a written summary.
Q: What hours does the AI answer?A: It answers during the hours of operation set for your account, and it can be turned on or off at any time.
Q: Can the AI Voice Agent book classes and appointments?A: Yes. During a call it can check availability and book the caller into your Mindbody classes and appointments, create or update their profile, and reschedule or cancel a booking when they ask.
Q: What happens if an outbound call goes to voicemail?A: The agent recognizes that it reached an answering machine and leaves a voicemail, rather than sitting silent until the recording ends.
Q: Can the AI text or email the caller?A: Yes. It can send a follow-up text or email during or after a call, such as a booking link or confirmation.