This article is for people who use the HealthdeskAI app on iPhone or Android. It explains how to delete your app account and the data that goes with it.
To have your data deleted
Email support@healthdesk.ai from the email you use to sign in to the app, with the subject “App data deletion request”. Tell us whether you want to delete only your own user account or your business’s whole Healthdesk account.
We will confirm your request within 2 business days and delete the data within 30 days.
What we delete
- Your profile: name, email, phone number, photo, and login details
- Your app settings, notification preferences, and the device tokens we use to send you push notifications
- Notes, tasks, and messages tied to your user account
If you delete your business’s whole account, we also delete its contacts, conversations, call recordings, automations, and connected integrations.
What we keep, and for how long
- Billing and tax records: up to 7 years, as tax and accounting laws require.
- Security and access logs: up to 12 months, to protect accounts and investigate fraud or abuse.
- Text message opt-outs: as long as needed to honor them, so people who replied STOP are never texted again.
- Backups: deleted data can stay in encrypted backups for up to 30 more days, until those backups are overwritten.
If you are a teammate on someone else’s business account, deleting your user account does not delete that business’s client conversations. The business owns that data and can request its deletion.
For more detail, see our Privacy Policy.