Erase Spa is a high-volume med spa in Manhattan with a constant flow of inbound phone calls. Their front desk was overwhelmed — spending hours every day answering repetitive questions, booking appointments, and managing call volume.
They needed a way to handle demand without hiring more staff or sacrificing the in-spa client experience.
The challenge
Like many busy med spas, Erase Spa faced:
- Constantly ringing phones throughout the day
- Front desk staff pulled away from in-person clients
- High volume of repetitive questions (services, pricing, availability)
- Pressure to hire more staff just to keep up with calls
Every missed call or delayed response was a potential lost client.
The solution
Erase Spa implemented HealthdeskAI's AI Voice Agent to handle inbound phone calls. Instead of routing calls or taking messages, the AI Voice Agent:
- Answers calls instantly
- Handles real conversations with clients
- Responds to common questions about services and pricing
- Assists with bookings
- Reduces the need for human involvement on routine calls
Results in the first 7 days
- 1,584 inbound calls received
- 922 calls handled by AI (58%)
- 61 hours and 28 minutes of talk time saved
- $1,339.97 in staffing cost avoided
The majority of inbound demand was handled automatically, without adding headcount.
What changed
Before
- Phones constantly ringing
- Staff tied up on calls
- In-person experience interrupted
- Limited scalability without hiring
After
- Over half of calls handled automatically
- Front desk focused on clients in the spa
- Fewer interruptions and less stress
- Ability to handle high volume without increasing payroll
Why it works
HealthdeskAI is not a basic call tool or voicemail system. It functions as a true AI agent that can:
- Understand and respond to client questions naturally
- Provide accurate information about services
- Handle booking-related interactions
- Maintain consistent communication at scale
This allows businesses like Erase Spa to operate more efficiently without sacrificing client experience.
The bigger impact
The value goes beyond time and cost savings:
- Staff can focus on high-value, in-person interactions
- No missed calls during peak hours
- Consistent client experience across every interaction
- Scalable operations without adding overhead
Final takeaway
For high-volume businesses, phone calls quickly become a bottleneck. Erase Spa removed that bottleneck in just one week — 58% of inbound calls handled automatically, 61+ hours saved, $1,300+ in costs avoided. All without adding staff.
If your phone never stops ringing, it may be time to rethink how you handle it.