Overview
HealthdeskAI shows clear delivery statuses for every outbound message across SMS, Email, Facebook Messenger, Instagram DM, Web Chat, and In-App Chat. These indicators make it obvious, down to the second, what happened to each message so you can trust your outreach and quickly troubleshoot issues.
We surface finalized statuses (based on the carrier's authoritative outcomes) and display them directly beneath each message bubble, alongside the exact timestamp (with timezone) and who sent it (your teammate's first + last name, or your AI Agent's name). The entire conversation thread is ordered chronologically so there are no questions about who sent what and when.
A key benefit: Delivery statuses help you tell the difference between a valid lead (real, reachable number) and someone who entered a fake or unreachable number.
Status Indicators (what you'll see under the message)
Sent (✓ Gray)
Healthdesk successfully handed the message off for delivery. You'll usually see this immediately after sending and before a final status arrives (Delivered, Undelivered, or Failed).
Delivered (✓✓ Gray)
The message successfully reached the recipient's carrier or inbox.
Read (✓✓ Green)
Appears only for Email, Web Chat, or In-App Chat messages where read receipts are supported. It means the recipient has opened or viewed the message.
Undelivered (✓✓ Red)
The message was successfully sent from Healthdesk but failed to reach the recipient's device.
Possible reasons include:
- The recipient's phone is off or unreachable.
- The number is on a Do Not Disturb or blocked list.
- The carrier filtered the message (e.g., policy or spam violation).
- The message content was restricted by the carrier.
Troubleshooting:
- Double-check that the recipient's phone number is correct.
- Ask the recipient to confirm they have cell signal or aren't blocking business messages.
- If the issue persists, contact support@healthdesk.ai.
Failed (❌ Red)
The message or call could not be sent or processed by Healthdesk. This occurs before the carrier receives the message.
Common reasons:
- Invalid or improperly formatted phone number.
- Carrier outage or temporary delivery failure.
- The message contained unsupported media or data.
Troubleshooting:
- Verify the phone number format (including country code if applicable).
- Try resending the message.
- If the issue repeats, contact support@healthdesk.ai for assistance.
Channels Supported
Delivery status indicators appear across all outbound message types:
- SMS & MMS
- Facebook Messenger
- Instagram DM
- Web Chat
- In-App Chat
Statuses are displayed directly under each message bubble for consistent visibility across every channel.
Pro Tips
- Red icons always indicate an error or delivery issue.
- Consistently undelivered or failed messages often point to contact data or carrier restrictions, not an issue with Healthdesk itself.