SUPPORT AS A SERVICE

Outsource your sales and support teams

Lean health clubs work with Healthdesk as an extension of their staff to deliver high quality customer service 24/7 in a simple, no-hassle format.

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BENEFITS

Turn your service up or down as you need it

When volume increases, we’re there to help. When volume goes down, we automatically turn down. We keep a team of agents and managers trained at all times.

Fully managed

We manage everything from setting standards, call reviews, monthly reports, QA, insights and more.

Scale fast

Resolve 80% of tickets as you grow 3x, 5x or 10x. Our team expands organically only as you need us.

Improve automatically

We use client-specific KPIs and data to manage teams. This improves performance autonomously.

Fully managed

We manage everything from setting standards, call reviews, monthly reports, QA, insights and more.

Scale fast

Resolve 80% of tickets as you grow 3x, 5x or 10x. Our team expands organically only as you need us.

Improve automatically

We use client-specific KPIs and data to manage teams. This improves performance autonomously.

No commitments

Hire onshore or offshore without committing long-term. Learn more about our pricing plans based on output or performance.

Start in one week

We pre-train agents to work with new clients. Get in touch with us to either clear the inbox now or launch a long term solution.

Wake up to inbox zero

Resolve 60-90% of emails and escalate the rest into a separate inbox. Our team also integrates with your existing tech stack.

No commitments

Hire onshore or offshore without committing long-term. Learn more about our pricing plans based on output or performance.

Start in one week

We pre-train agents to work with new clients. Get in touch with us to either clear the inbox now or launch a long term solution.

Wake up to inbox zero

Resolve 60-90% of emails and escalate the rest into a separate inbox. Our team also integrates with your existing tech stack.

HOW IT WORKS

Multi-channel support on demand

Your Team

Hire experienced Healthdesk Agents on demand.

Our service comes with all management, training, QA and reporting included. Hire one agent or fifty.

Your Hours

Help your customers quickly at all hours, every day of the year. Our distributed team works 24/7 including:

Nights
Weekends
Holidays

Your Standards

Our service improves automatically while fully integrating with your existing systems.

We base our management on NPS, CSAT, backlog by shift and resolution time.

Our Tech

Our agents use our own products to automate inquiries and handle more volume with less resources.

We use our own tech because we know how well it works
Everything is tracked in our Team Inbox so you have full visibitlity

PLANS

Flexible to meet your needs

We use a small team to initially learn your business and how to respond. After which, these agents and managers train the rest of our team, so you only train once.

Pay As You Go

Always on

Outbound Sales

Nights & Weekends

Pay As You Go

Whether you need to generate brand new leads, engage your prospects, or extract more value out of existing members, we have a suite of features to help you achieve your targets

Always on

Respond fast 24/7/365, including weekends. This gets you three shifts working across the United States time zones with management, training, reports, QA and insights. Includes 500 sessions per location.

Outbound Sales

Start working the phones around the clock and reactivate dormant leads sitting in your sales CRM waiting to be called. Our expert sales agents will even use your existing CRM to track their numbers.

Nights & Weekends

Start your weeks and mornings off right with customer support coverage during the hours you’re not available. We ensure your customers get instant answers on Saturdays, Sundays, and in the middle of the night.