Healthdesk FAQ

Does my gym need to download any special software to use Healthdesk?
No, there’s nothing to download or install. Healthdesk is a “cloud-based web application,” meaning you can access it from any computer or smartphone internet browser.
Is there a limit to how many messages we can send each month?
Only for SMS text messaging do we have a tiered system of how many messages may be transmitted. But we start each location at 5,000 texts per month which is usually more than enough.
Do we need to pay for extra teammates to use the Healthdesk inbox?
Nope. In fact, we encourage you to invite your whole company, team or organization to the Healthdesk system. The more people you have collaborating in our inbox, the better service your customers will get.
How long does it take to get my company setup?
Not long at all. It’s really dependent on how fast your team can get us the access we need to set it up. For example, we’ll need access to your website, Facebook account, phone account, etc. As soon as we get the access we need, we can have your account set up within 24 hours.
Does Healthdesk replace CRM tools like GymSales, Club OS, HubSpot, etc.?
No, we definitely do not replace your CRM. Your CRM is great for sales funnel management, sales reporting, and tracking the productivity of your sales team. Healthdesk, on the other hand, integrates with your CRM. As a result, all of your customer communication flows through Healthdesk but also syncs to your CRM as the system of record.
Where does the Ai Assistant get its data from?
The Ai Assistant gets data from a number of sources including our proprietary knowledge base, your member management system, CRM, website, and more.
How does Healthdesk compare to Textmunication?
Compared to Textmunication, Healthdesk is a more comprehensive communication platform. Textmunication only does SMS text messaging whereas Healthdesk brings together phone calls, video calls, email, website chats, social media messages, and in-app messages––in addition to SMS texting. And unlike Textmunication, Healthdesk only serves gyms which is why we’re able to automate so much more. We use machine learning and Natural Language Processing (NLP) to understand and respond to 82% of the queries gyms get without the use of simple keywords.
How does Healthdesk compare to Zipwhip?
Compared to Zipwhip, Healthdesk is a more comprehensive communication platform. Zipwhip only does SMS text messaging whereas Healthdesk brings together phone calls, video calls, email, website chats, social media messages, and in-app messages––in addition to SMS texting. And unlike Zipwhip, Healthdesk only serves gyms which is why we’re able to automate so much more. We use machine learning and Natural Language Processing (NLP) to understand and respond to 82% of the queries gyms get without the use of simple keywords.
How does Healthdesk compare to Conversica?
Compared to Conversica, Healthdesk is a more comprehensive communication platform. Conversica only does email and SMS text messaging whereas Healthdesk brings together phone calls, video calls, website chats, social media messages, and in-app messages––in addition to email and SMS texting. And unlike Conversica, Healthdesk only serves gyms which is why we’re able to automate so much more. We use machine learning and Natural Language Processing (NLP) to understand and respond to 82% of the queries gyms get without the use of simple keywords.
How does Healthdesk compare to Bowtie by Mindbody?
Compared to Bowtie by Mindbody, Healthdesk is a more comprehensive communication platform. Bowtie only does SMS text messaging whereas Healthdesk brings together phone calls, video calls, email, website chats, social media messages, and in-app messages––in addition to SMS texting. And unlike Bowtie, Healthdesk only serves gyms which is why we’re able to automate so much more. We use machine learning and Natural Language Processing (NLP) to understand and respond to 82% of the queries gyms get without the use of simple keywords.
How does Healthdesk compare to TrueLark?
Compared to TrueLark, Healthdesk is a more comprehensive communication platform. TrueLark only does SMS text messaging and live chat whereas Healthdesk brings together phone calls, video calls, email, social media messages, and in-app messages––in addition to SMS texting and website chat. And unlike TrueLark, Healthdesk only serves gyms which is why we’re able to automate so much more. We use machine learning and Natural Language Processing (NLP) to understand and respond to 82% of the queries gyms get without the use of simple keywords.
How does Healthdesk compare to Intercom or Drift?
Intercom and Drift are great for venture-backed internet businesses. Their low-cost tiers get you live chat without any automations or integrations. That’s not helpful for gyms. In fact, they will create more work for your team. If you want the automations, you’ll have to build most of them yourself in addition to paying for their premium plan which can start at $400 per month. These tools simply weren’t made for our industry whereas Healthdesk won’t break the bank and still comes with everything you need out of the box––no work needed on your end.
Does Healthdesk replace my ticket system?
It can! Healthdesk comes with its own simple ticket system within our inbox. You can create tickets for issues around equipment, facility maintenance, housekeeping, and really anything. We give you the ability to assign people on your team, add comments, and track time to completion.
Does Healthdesk replace my phone system or change my phone bill?
Although we can completely replace your phone system, we typically prefer not to, especially if you’d require hardware like the phones themselves. What we do most of the time is integrate with your existing phone service––and using this tried and true method, your phone bill will not change in any way, guaranteed. (edited)

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