Using Analytics from Healthdesk

October 6, 2020
1 min
Analytics Dashboard

Know how your business is doing from the Healthdesk Analytics Dashboard. You’ll find the most important metrics to know what people are saying, how often they communicating, and more.


Average Sessions Per Day tell you how often people are messaging and calling your gym. Whereas Sessions Per Channel shows you which communication channels are most popular among your members and leads. To see how fast your team responds to customers across all communication channels, check out the Median Response Time metric.

Analytics Dashboard


Dispositions tell you the outcome of every conversation with your customers. Click on the tile to see a breakdown of each.

Dispositions Breakdown


You can also see the number of appointments pending versus confirmed (as well as the percentage).

Appointments Metric

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